UPDATE: I haven't used it in almost 6 months, and when I tried using it today it wouldn't turn on. I used this pretty heavily for the first 12 months with no issues, but today when I needed to use it, no luck. Given the price tag of this and coming from a solid brand like OSSUR, I was hoping it was under some sort of warranty. No luck. They only warranty for 6 months.Overall - it was a helpful machine, but I won't be buying it again, just for the fact that it broke less than 2 years after owning it, and that's with really only 1 year of semi-regular use. Pretty lame. IMO.I’ve used the game ready ready ice machine before that is far more superior. But also comes with a huge price tag.Given the price tag of this it’s an excellent machine. I got a major knee surgery Jan 30th and I’ve used this machine since then. It’s been excellent to this point.Pros:-the tubing feels really nice and hasn’t torn or fall apart like some reviews have said.-The machine has a few settings to control how much water pumps through it.-It’s relatively small so it can fit under a table when not using.-It keeps water cold for quite a while (depending on how much you use it).-The universal icing pad I bought with it works really well on my knee.Cons:-if you have a knee surgery and can’t walk, you’ll have to get someone to refill the water for you (I would assume every machine is this way)-the lid is kind of annoying to get open. It’s on REALLY tight and it doesn’t have an easy open tab or lip or something.Overall I’ve been happy with it and it’s improved my icing from the gel packs I’ve used in the past. I would definitely recommend this.PRO TIP: if you use 12 oz water bottles and freeze them, you can fit 4 in the machine and it’s a lot easier and less messy than putting in loose ice every time.