What they don't tell you is you have to descale it first!!! Buy the solution then you are free to make espressos/coffees. After that process, I am in love with this machine, don't know what I would do without it in the morningsI bought this machine and frother for my office kitchen since I'm the only one that drinks decaf around here. In terms of function, it's good! It brews the espresso quickly and it's always tasty. It is, however, VERY loud when brewing. To the point where I don't even want to use it cuz it sounds like a rocket taking off lmao.The other thing is that I was never sent the frother ? Amazon refunded me a part of the order because of that but only a fraction of the actual price of the frother alone. I was pretty bummed about that.Bottom line, it gets the job done so long as you don't mind the noise!Since this was a used product I wasn’t expecting much packaging wise but this seller is super awesome. Packaging still looked new, everything was very clean even after running a cleaning cycle myself it was pretty clear, and to my surprise it also came with an unopened variety sample pack of pods. Super happy with my purchase and will be buying from this seller in the future!I don't write many reviews on Amazon but had to come back 15 months later and put a review here as a warning for those still considering purchasing this machine.First - it makes GREAT coffee. Really good, out of the box, best-coffee-we've-ever-made-at-home type of thing. I get why this machine gets so many 5* ratings soon after purchase.BUT - and it's a HUGE BUT - the reliability of this machine is dismal. We have been owners for 15 months. We use filtered water. We run the "clean" cycle weekly and the descale cycle with genuine Nespresso descaling solution as directed. We make between 2-4 drinks a day on average. We have been unable to keep it running.Nespresso support are very good - we know, we've talked to them A LOT!Our first machine broke after about 6 months. Blinking orange light.Nespresso support were very good. They sent us a refurbished machine as an advance replacement.We got the machine unboxed and then used the same box and prepaid shipping label to send the broken machine back to Nespresso.Zero cost to us but no Nespresso for about 7 days waiting for the new machine.That second machine broke after about 7 months. Blinking orange light.At this point we are just out of warranty but Nespresso were still good.They sent us a prepaid box to return the machine so they could try to fix it. When they could not, they sent us a refurbished machine as a replacement.Zero cost to us but no Nespresso for about three weeks waiting for the new machine.We've had this third machine for 2 weeks. It broke this morning. Top button stops working.We've been on the phone with Nespresso support and are waiting for a call back.Is anyone is considering purchasing please look beyond the "I've just unboxed this machine and it makes amazing coffee" reviews. Take some time to find and read reviews online (not just on amazon) from owners who have owned the machine for a while. The two failures we have experienced are well known and extensively documented online. There is a design and/or quality issue with these machines that has the potential to stop these machines working in ways that you cannot resolve at home.If you are set on Nespresso, find another machine - this is not the one!Love this nespresso, but I can't get it to connect to app. Not happy with that but not worth returning for.Hard to open and lock into place. I like the quick ready to brew, and taste is okWe had some minor trouble with the machine at first - not connecting to the app/wifi, sometimes freezing up, needing to be restarted every couple uses. After maybe 3 weeks of having it, it stopped pulling water through, and was making a gurgling sound. While troubleshooting with Nespresso, as soon as the guy heard the noise, he stopped troubleshooting and said we needed a replacement. He also said there should be a barcode sticker on the bottom and there wasn’t one, which leads me to believe it was refurbished.Don’t be impatient for a machine like me (next day prime got me), just buy direct from Nespresso.When it worked, the coffee was amazing. The model itself looks great, sleek, doesn’t take up much space. I don’t have a problem with the model itself, but if you’re selling a refurbished item, disclose it clearly.Coffee is delicious but water receptacle doesnt sit well. Upon setting it up, container slipped from holder and broke. Poorly designed. Had to order replacement before being able to try coffee for first time.Was amazing at first and has now stopped working 6 weeks after purchasing. I've wasted several pods just trying to get it make coffee.Coffee taste great. Easy to use. Definitely recommend it